Ancillary Services
24/7 multilingual medical support, cross-border assistance, claims handling, and cost containment for efficient care.
Medical and Assistance Cases Per Year
Our TPA & Assistance Services
Powered by Swan International Assistance
With a distinguished legacy of over 25 years, we proudly deliver exceptional client service through our in-house TPA, Swan International Assistance (SWAN). Our expansive international network, combined with the specialised knowledge of our medical doctors and the empathetic support of our professional call agents, guarantees both cost efficiency and the highest standards of care.
Claims Handling
A streamlined claims process supporting both direct billing and reimbursement cases. Our global provider network enables verified direct billing, while reimbursement claims are assessed through coordinated medical and financial review. SWAN’s in‑house system delivers real‑time oversight and timely settlements.
Cost Containment
Grounded in Swan International Assistance’s quality framework, we secure tariff advantages, track claim patterns with analytics, and conduct routine reviews with TPAs and cedants. This disciplined approach protects portfolios and delivers consistent, cost‑effective care.
Roadside Assistance
From breakdowns to minor issues, our roadside assistance team provides fast, reliable support. Towing, jump‑starts, tire changes, fuel delivery, and lockout services are available 24/7 to keep you moving throughout your journey with complete peace of mind.
Our Telehealth Services
Powered by SANAD
SANAD brings healthcare to your fingertips. Connect with licensed doctors anytime, receive expert advice, and manage prescriptions without leaving home. Available 24/7 in multiple languages, SANAD ensures convenient and reliable care whenever you need it. Your health and peace of mind delivered through seamless telehealth.
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Our Fintech
Powered by The Swan Pro
With over 20 years of expertise, The Swan Pro powers SIMA’s fintech capabilities through advanced automation and seamless integration. From Cygnet’s end-to-end insurance management to resource augmentation and IT consulting, these solutions optimize operations, enhance scalability, and deliver smarter processes for insurers and corporates worldwide.
Cygnet
End-to-end insurance management from issuance to claims, offering customizable packages for operational efficiency and cost control.
Resource Augmentation
Access global tech talent for short or long-term projects, ensuring flexibility and expertise tailored to your business needs.
IT Consulting Services
Specialized consulting to streamline operations, clarify goals, and implement technology-driven strategies for sustainable growth.
